This was an unusual request and not the typical call out i get (usually caravanners dont bother fixing these things), this had failed because the software could no longer locate the satellite due to it requiring a firmware update, something i only found out after sorting the mechanical issue caused by the out of date software.
I had to re fit the toothed rubber drive belt and update the software for the customer.
Luckily the information was available on the internet after a little searching. The customer had no idea about the software update requirement and just let the dish rotate back and forth until the belt came off.
The aerial and satellite feed a distribution system which can be expanded to hundreds of points to enable traditional Freeview terrestrial Televisions and SKY Plus HD recorders or Freesat recorders to function correctly, this is usually installed in a large house or residential development like a block of flats.
This was for a wind farm site office which had no internet apart from this Internet satellite service. The site foreman desperately needed to get internet access to make sure the time sheets were sent back to head office so the workers got paid.